Hotel Technology Gap Assessments Make Guest Services Efficient & Safe Post COVID19
Oct 16, 2020
Hospitality businesses are increasingly reviewing their guest service design to include more automation into the process. Substituting human services with technology does require professional technology gap analyses to determine the ideal mix of tech with staff.
With the idea to keep guests safer while making services more efficient to deliver, hoteliers are conducting professional technology gap analyses through certified hospitality management companies.
Technology gap assessments are procedural analysis of hotel technology systems, guest service processes, and what must be done to align tech with great service delivery. Hotels can identify their legacy technology systems and upgrade them for both efficiency & productivity.
